How to Describe Customer Service on Resume
In today’s competitive job market, showcasing your customer service skills on your resume is crucial. Employers seek candidates who can effectively communicate, resolve issues, and provide exceptional service to customers. However, describing customer service skills in a resume can be challenging. This article will guide you on how to effectively describe customer service on your resume, highlighting your strengths and making you stand out from the crowd.
1. Use Action Words
Action words are essential for making your resume more dynamic and engaging. Start by using strong verbs that demonstrate your customer service abilities. For example, instead of simply stating “provided customer service,” use verbs like “delivered,” “resolved,” “satisfied,” or “exceeded.” This not only makes your resume more compelling but also highlights your proactive approach to customer service.
2. Quantify Your Achievements
Employers value results and tangible accomplishments. Whenever possible, quantify your customer service achievements using numbers, percentages, or specific outcomes. For instance, “increased customer satisfaction by 15% through personalized communication and proactive problem-solving” or “handled 100+ customer inquiries daily, maintaining a 98% resolution rate.” This demonstrates your ability to deliver measurable results.
3. Highlight Key Skills
List the specific customer service skills that are relevant to the job you are applying for. Common skills include effective communication, problem-solving, empathy, patience, active listening, and conflict resolution. Make sure to mention any certifications or training you have received in customer service, such as a Customer Service Representative (CSR) certification or a Certified Professional in Customer Service (CPCS) designation.
4. Provide Examples
Use bullet points to provide specific examples of your customer service experiences. Focus on situations where you went above and beyond to satisfy a customer or resolve a challenging issue. For instance:
– “Successfully resolved a customer’s billing dispute by identifying the error and providing a refund within 24 hours.”
– “Received praise from a client for handling a complex order with exceptional attention to detail and timely delivery.”
– “Developed and implemented a new customer feedback program, resulting in a 20% increase in customer retention.”
5. Tailor Your Description
Customize your customer service description to align with the job description and company culture. Research the company’s values and mission, and emphasize how your customer service skills contribute to those goals. For example, if the company values innovation, highlight any creative solutions you have implemented to improve customer satisfaction.
6. Use Keywords
Many companies use Applicant Tracking Systems (ATS) to screen resumes. Incorporate relevant keywords from the job description into your customer service description. This will increase your chances of passing the initial screening and getting an interview.
In conclusion, describing customer service on your resume requires a balance of action words, quantifiable achievements, and specific examples. By following these tips, you can effectively showcase your customer service skills and make a strong case for your suitability for the job. Remember to tailor your description to the specific company and position, and always focus on the positive impact you have had on customers.
